Plans & account
FAQ and troubleshooting
Quick answers to common access, planning, and billing questions.
Why was I sent to My Subscription?
Your plan (often Free) has no modules enabled. My Subscription is where you compare plans and upgrade. After checkout succeeds, the sidebar fills in with your unlocked tools.
Why can’t I open Recipes?
Signed-in members need the Fact-checked recipe library module. Guests can still browse the public marketing catalog. Upgrade on My Subscription if the link is missing or redirects away.
Why can’t I see ingredients?
The dish is still locked (premium) and isn’t permanently free or in a Free-this-month window. With the library module on, most of the catalog opens; locked teasers show an unlock / upgrade path.
I changed plans but still see the old one
Upgrades apply immediately. Downgrades are scheduled for period end — check My Subscription for “You’ll switch to… on [date].” Refresh after checkout if the badge looks stale.
Where did Plan Vault / templates go?
Everything lives under Diet plans now: My Diet Plans for your weeks, Ready by experts for curated templates. Plan Studio is only for creating new weeks (AI or blank).
Does downloading a PDF assign a client?
If you choose Show for client name and Clients is on your plan, we match or create that client and assign the diet plan so it appears under Assigned diet plans. Choose Don’t show to download without tracking.
I hit a plan limit
You’ll see an upgrade affordance or Fair-Use note instead of a dead end. Existing content stays; new creates or PDF exports may pause until you upgrade, archive a seat, or wait for the quota window to reset. PDF caps can be per type and as a total daily/monthly fair-use pool.
Payment or card issues
Use Manage subscription on My Subscription to update your card, download invoices, or cancel. Stripe hosts that secure flow.
Still stuck?
Reply from any Clean Tasty email, or use the contact option on the marketing site. Include the email on your account and a short description of what you tried.